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Last Updated: Aug 23, 2026
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| Section | Objectives |
|---|---|
| Topic 1: HP Lifecycle Services Overview | - HP Collaborate Services - HP Optimize Services - HP Renew Services - HP Protect Services - HP Set Up Services - HP Fix Services |
| Topic 2: Sales Skills and Positioning | - Building and presenting the business case - Positioning HP Lifecycle Services - Demonstrating value to clients - Qualifying customer needs |
| Topic 3: Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
1. Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)
A) HP Fix Services
B) HP Renew Services
C) HP Collaborate Services
D) HP Post Warranty Services
E) HP Device Media Retention
F) HP Set Up Services
2. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
A) Visit the competitor's website to read the descriptions of their services
B) List the different HP Services websites that the customer can visit for more information
C) Refer to the battlecards for the various HP Lifecycle Services
D) Compile a list of issues customers have had with the competitor's services
3. Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
A) HP Renew Services
B) HP Collaborate Services
C) HP Optimize Services
D) HP Set Up Services
4. What advantage do HP Imaging and Application Services offer customers?
A) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
B) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
C) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
D) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
Solutions:
| Question # 1 Answer: A,B,F | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C |
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