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Salesforce Certified Slack Consultant Sample Questions:

1. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Communicate an immediate response timeline to ensure user requests are attended to.
B) Create various help channels in Slack for users to submit their requests.
C) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
D) Assign employees to monitor help channels and answer users' questions.

2. Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A) Best practice is for admins to create all project channels for users so there is consistency across departments.
B) Organic channel creation is authentic and reflects the way work is done.
C) Allow users to create and customize their own channels so they have a unique user experience.
D) Admins create a few standard channels with channel prefixes to establish best practices.

3. An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?

A) Reach out to the help desk.
B) Check out the resources in the Slack Help Center.
C) Contact a Slack Admin.
D) Take the Slack Admin Certification Prep Course.

4. Who can accept a Slack migration invitation?

A) Org Primary Owner, Org Admins and all Workspace Owners
B) Org Primary Owner and Org Admin
C) Org Owner, Org Primary Owner and a migrating Workspace Primary Owner
D) Org Owner and Org Admins

5. What role does the Slack account team have in a client engagement?

A) They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
B) They are responsible for setting up the Slack Connect channel to connect with your client team.
C) They are responsible for making all necessary configurations into your client's Slack instance.
D) They are the main client-facing team members during your engagement.

Solutions: