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Last Updated: Aug 21, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 2: Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
| Topic 3: Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Topic 4: Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Topic 5: Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Topic 6: Security and Access | - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility |
1. Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?
A) Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.
B) Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.
C) Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.
D) Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.
2. Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
A) Experience Cloud Performance Profiler
B) Lightning Page Maximizer
C) Salesforce Community Page Optimizer
D) Cloud Network Optimization Bolt
3. UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images?
A) "Enable Image Connect for guest users" in the Administration Workspace
B) "Let guestusers view asset files and CMS content available to the community" in the Administration Workspace
C) The "Jepson" theme in the Builder Workspace
D) "Allow guest users to self register" in the Administration Workspace
4. Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
A) Convert multi-step flow into individual flows and give the guest user access to each flow separately.
B) Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
C) Assign a single screen to multi-step flow and give the guest user access via page layout.
D) Save theflow with the "System Context Without Sharing-Access All Data" option.
5. Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?
A) Customer Community Plus
B) External Identity
C) Authenticated Service Site User
D) External Community Plus
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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