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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Load
B) Set Fields
C) Return
D) Decision
E) Entry Point
F) Workspace

2. Which statement is true about the JavaScript API?

A) It comes with in-built exception handling.
B) It cannot be used in Custom Object workspaces.
C) It is available when you use the Connect Common Object Model CCOM for API operations.
D) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

3. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
B) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
C) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
D) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

4. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
B) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
E) https://yoursite.domain/services/rest/connect /latest/accounts/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

5. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Create a transactional survey.
B) Schedule the survey on a daily basis.
C) Create a report for the survey scores.
D) Create a polling survey.
E) Assign scores to the survey questions and set the status field based on the responses.
F) Write a business rule to reopen the case.

Solutions: