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Last Updated: Sep 09, 2026
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
| HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
| HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
What is true about the difference between HP Contractual Services and HP Care Pack Services?
- A. HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable - B. HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing. - C. HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers - D. HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
- A. Accidental Damage Protection
- B. Asset Tagging
- C. Printer Installation
- D. Defective Media Retention
Which type of HP service sends a trained technician to the customer business for hardware repair?
- A. Onsite repair
- B. Accidental damage protection
- C. Offsite repair, offsite return
- D. Offsite repair, pick and return change
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Care Pack Services
- B. HP Standard Contractual Services
- C. HP Custom Contractual Services
- D. HP Priority Services
When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
- A. Prior to the HW purchase
- B. At the time of the HW purchase
- C. Upon expiration of a service engagement
- D. Any time during the hardware lifecycle
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