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Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Features and Services- Unified communications services
  • 1. Mobility and remote access
    • 2. Presence and collaboration features
      - Telephony features
      • 1. Call routing and handling
        • 2. Voicemail and messaging services
          Topic 2: SME Communications Solutions Overview- Avaya Small and Medium Enterprise (SME) portfolio concepts
          • 1. IP Office / SME solution positioning
            • 2. SME architecture and deployment models
              Topic 3: System Installation and Configuration- Initial system setup
              • 1. System provisioning basics
                • 2. User and extension configuration
                  - Network and connectivity configuration
                  • 1. IP addressing and SIP trunk basics
                    • 2. VoIP integration fundamentals
                      Topic 4: Maintenance and Troubleshooting- System monitoring
                      • 1. Basic diagnostics tools
                        • 2. Performance monitoring concepts
                          - Fault resolution
                          • 1. Common system issues
                            • 2. Troubleshooting methodology

                              Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

                              1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

                              A) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
                              B) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
                              C) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
                              D) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase


                              2. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

                              A) CCR
                              B) IIS
                              C) Voicemail Pro
                              D) ContactStore
                              E) One-X Portal


                              3. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

                              A) System Status Application
                              B) Web session to the IP Office address
                              C) SSH session to the IP Office address
                              D) Telnet session to the IP Office


                              4. What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?

                              A) 8
                              B) 3
                              C) 4
                              D) 6


                              5. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

                              A) SSA Snapshot
                              B) Debug Manager on DTE port
                              C) System Monitor with ISDN L3 filter options enabled
                              D) System Monitor with default filters


                              Solutions:

                              Question # 1
                              Answer: C
                              Question # 2
                              Answer: A
                              Question # 3
                              Answer: A,B
                              Question # 4
                              Answer: D
                              Question # 5
                              Answer: C

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