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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase first contact resolution
B) To increase self-service usage
C) To increase digital channel usage
D) To increase agent retention

2. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
B) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
C) Elite Multichannel 6.6 uses SSLv3
D) Elite Multichannel 6.6 supports WebLM Release 6.x.

3. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A) Cloud Storage Box
B) Managed Private or Hybrid Networks
C) Cloud Contact Center with AACC
D) Subscription-based payments

4. Refer to the exhibit.

The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?

A) Avaya Aura® Call Center Elite Multichannel
B) Avaya Experience Portal
C) Avaya Aura® Communication Manager
D) Avaya Aura® Application Enablement Services

5. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) PSTN Network Connectivity
B) Analog Trunk Access Connectivity
C) CC Solutions with ACCS Connectivity
D) MPLS VPN/Software Defined WAN Connectivity

Solutions: