Salesforce Slack-Con-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Slack Consultant |
| Exam Number: | Slack-Con-201 |
| Exam Format: | Multiple-select, Multiple-choice |
| Related Certifications: | Salesforce Certified Slack Administrator |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Exam Price: | $200 USD |
| Passing Score: | 67% |
| Sample Questions: | Salesforce Slack-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None required |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/slackconsultant |
Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance and Administration | 20% | - Workspace administration
|
| Topic 2: Workflows and Integrations | 12% | - Workflow Builder
|
| Topic 3: Channel Strategy | 25% | - User Groups and permissions
|
| Topic 4: Discovery | 20% | - Gather requirements
|
| Topic 5: Security | 18% | - Slack security and compliance
|
| Topic 6: Migration and Change Management | 5% | - Adoption and enablement
|
Salesforce Certified Slack Consultant Sample Questions:
Question 1
You have successfully completed a Grid Design Workshop with your client in which you walked through their grid design options and gathered their feedback.
Which elements should be included in the executive summary of their chosen grid design?
A. Workspace recommendations with access level, key benefits and key considerations
B. Model name, key benefits and considerations
C. Model name, workspace recommendations and key considerations
D. Workspace recommendations with channels and key benefits
Question 2
An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
A. Reach out to the help desk.
B. Check out the resources in the Slack Help Center.
C. Contact a Slack Admin.
D. Take the Slack Admin Certification Prep Course.
Question 3
Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?
A. Create a workflow where employees can engage by submitting questions.
B. Leave posting permissions open to encourage engagement.
C. Restrict posting permissions to include only the session moderators.
D. Encourage employees to delete answered questions to keep the channel organized.
E. Ask employees to respond to messages with emoji reactions.
Question 4
Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?
A. New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
B. New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C. New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
D. New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
Question 5
You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
A. Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
B. Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
C. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
D. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: A,C | Question 4 Answer: B | Question 5 Answer: D |

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