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Salesforce NP-Con-102 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Nonprofit Cloud Consultant Exam |
| Exam Number: | NP-Con-102 |
| Certificate Validity Period: | 1 year (requires periodic maintenance via Salesforce Trailhead modules) |
| Exam Price: | $200 USD (standard registration fee) |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | Approximately 68% |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant Salesforce Certified Platform App Builder |
| Real Exam Qty: | 60-65 |
| Available Languages: | Simplified Chinese, Japanese, English |
| Recommended Training: | Salesforce Nonprofit Cloud Trailhead Learning Salesforce Partner Training Courses |
| Exam Registration: | Salesforce Certification Portal Webassessor (Kryterion Exam Platform) |
| Sample Questions: | Salesforce NP-Con-102 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Recommended: Salesforce Administrator certification or equivalent experience with Salesforce platform and Nonprofit Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/nonprofitcloudconsultant |
Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Program and Service Management | - Program Lifecycle Management
|
| Reporting, Analytics, and Integration | - Integration Concepts
|
| Case Management and Service Delivery | - Service and Case Tracking
|
| Fundraising and Engagement | - Donor Management
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A consultant is engaged by a nonprofit organization that wants to implement Nonprofit Cloud to digitize its siloed processes. Currently, the processes are comprised mostly of spreadsheets, notepads, and inboxes. The organization wants to have a fixed budget and a fixed scope of work (SOW). The organization already understands what is required and will clearly define all deliverables upfront. Which project management methodology describes the organization approach?
- A. Waterfall
- B. Agile
- C. Kanban
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A nonprofit organization is using Care Plans in Nonprofit Cloud to manage interactions with clients. The organization has standard Care Plan Templates set up but must often add additional elements to a Care Plan based on a client's specific needs. What can be manually added directly to a Care Plan?
- A. Goal Assignments and Benefit Assignments
- B. Document Checklists and Document Templates
- C. Programs and Program Enrollments
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A nonprofit wants to use Volunteers for Salesforce for volunteer management. Which action should a consultant take before installing the package?
- A. Check that the nonprofit has the most recent NPSP release.
- B. Ensure the Program Management Module is already installed.
- C. Apply for license donation for Volunteers for Salesforce.
- D. Compare usage of roll-up summary fields to limits.
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A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)
- A. Establish a sense of urgency.
- B. Deploy features to meet departmental requirements.
- C. Form a powerful guiding coalition.
- D. Summarize final technology implementation steps.
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A nonprofit organization uses direct mail as one of its communication channels and wants to track mailing and seasonal addresses for its donors. What should be included in the solution?
- A. Multiple custom Address fields
- B. Multiple Person Account records
- C. Multiple Contact Point Address records
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By Stacey
