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Microsoft MS-740 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Certificate Validity Period: | Retired July 31, 2023 |
| Passing Score: | 700 (scale 1-1000) |
| Real Exam Qty: | 40-60 |
| Available Languages: | English, Chinese (Simplified), Chinese (Traditional), German, Spanish, French, Italian, Japanese, Korean, Portuguese (Brazil) |
| Exam Duration: | 150 minutes |
| Exam Format: | Multiple choice, Multiple response |
| Exam Price: | 165 USD |
| Recommended Training: | Official MS-740 Study Guide |
| Exam Registration: | Pearson VUE Microsoft Learn Exam Page |
| Sample Questions: | Microsoft MS-740 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended experience with unified communications, Teams administration, networking, and Azure fundamentals |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/ |
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Languages: English
Retirement date: none
This exam measures your ability to troubleshoot the following technical tasks: Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.
Prerequisites for Microsoft MS-740 Certification Exam
Active directory and group policy concepts
Experience installing, configuring and administering servers running on Windows Server 2008 R2 or later versions of Windows Server
Basic networking fundamentals (OSI model, TCP/IP stack, IP addressing)
Windows Server 2003 or later OS implementation, including features like file sharing, remote access, firewall configuration, DNS service implementation and so on
Experience in implementing and administering Active Directory Domain Services (AD DS) in a production environment with multiple domains/forests.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740
Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Microsoft Teams voice issues | 20-25% | - Analyze call quality and media flow - Troubleshoot direct routing and phone system - Resolve emergency calling and number assignment issues - Diagnose network and firewall requirements for voice |
| Troubleshoot federation issues | 5-10% | - Verify external access and federation configuration - Troubleshoot federated presence and messaging - Resolve cross-organization communication failures |
| Troubleshoot teams and channels | 10-15% | - Troubleshoot permissions and access control - Resolve channel and tab configuration problems - Fix team creation, deletion, and membership issues |
| Troubleshoot issues with Microsoft Teams meetings and live events | 20-25% | - Diagnose live event production and broadcast issues - Fix meeting policy and configuration conflicts - Troubleshoot audio, video, and screen sharing - Resolve meeting join and lobby problems |
| Troubleshoot issues with files | 15-20% | - Fix file sharing and collaboration issues - Resolve integration with SharePoint and OneDrive - Diagnose file access and sync errors |
| Troubleshoot issues signing into Microsoft Teams | 10-15% | - Resolve account and license-related sign-in problems - Troubleshoot client-side and identity provider issues - Diagnose authentication and authorization errors |
By Wilbur
