CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by:
A) running calibrate
B) replacing the fuser
C) replacing the network cable
D) replacing the drum
2. A technician is troubleshooting a reported wireless connectivity problem with a user's laptop. The 802.11a access point is located in one of the corners of a square office with 100 meter walls, while the user's office is on the opposite corner. The user's laptop is able to wirelessly pair with a printer located in the middle of the office and the user can print in ad hoc mode. Which of the following is the reason the user is unable to connect to the Internet?
A) The printer is not connected to the WAP.
B) 802.11a only supports ad hoc mode.
C) The laptop NIC is faulty.
D) RF signal is not received from the WAP.
3. A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?
A) The paper weight is too heavy for the printer.
B) The printer is not designed to print legal sized pages.
C) The print queue is holding jobs from printing.
D) The paper size for the tray is incorrect in the printer setup.
4. Windows XP Mode is available in which of the following Microsoft Windows environments?
A) Windows Server 2008 R2
B) Windows XP Professional
C) Windows 7 Business Edition
D) Windows Vista Ultimate
5. A remote Windows XP user believes unauthorized software has been installed on their laptop. The technician must direct the user to which of the following locations to remove the application?
A) Windows Firewall
B) Action Center
C) Add/remove Programs
D) Computer Management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |

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