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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Available Languages: | Japanese, English, Chinese, Portuguese, German, Italian, Spanish, French |
| Exam Format: | Multiple Choice |
| Related Certifications: | ITIL 4 Foundation |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the purpose and components of the ITIL service value system | - Governance - Guiding Principles - Service Value Chain - Practices - Continual Improvement |
| Topic 2: Understand the key concepts of service management | - Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Topic 3: Understand the four dimensions of service management | - Organizations and People - Value Streams and Processes - Partners and Suppliers - Information and Technology |
| Topic 4: Understand the activities of the service value chain | - Obtain/Build - Deliver & Support - Engage - Improve - Design & Transition - Plan |
| Topic 5: Know the purpose and key terms of 15 ITIL practices | - Service Configuration Management - Service Request Management - Incident Management - Release Management - Monitoring and Event Management - Problem Management - Service Level Management - IT Asset Management - Supplier Management - Service Desk - Continual Improvement - Relationship Management - Information Security Management - Change Control - Deployment Management |
| Topic 6: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Progress iteratively with feedback - Optimize and automate - Think and work holistically - Start where you are |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which dimension of service management considers how activities are coordinated?
A. Information and technology
B. Organizations and people
C. Partners and suppliers
D. Value streams and processes
Question 2
What is the MAIN benefit of 'problem management'?
A. Maximizing the number of successful changes
B. Managing workarounds and known errors
C. Restoring normal service as quickly as possible
D. Reducing the number and impact of incidents
Question 3
Which practice provides a single point of contact for users?
A. Incident management
B. Service request management
C. Change control
D. Service desk
Question 4
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.
A. Known error
B. Change
C. Event
D. Problem
Question 5
What ensures that service providers and service consumers continue to create value together?
A. Service consumption
B. Service offerings
C. Service level management
D. Service relationship management
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |
By Erin
