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Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:
Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:
- Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
- Analyzing the importance of each element of service when planning and applying service improvements
ITIL ITIL-Practitioner日本語 Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL Practitioner Certification - IT Service Management (ITIL Practitioner) |
| Exam Number: | ITIL-PRAC |
| Exam Duration: | 135 minutes |
| Related Certifications: | ITIL Foundation (ITIL v3) ITIL Intermediate |
| Exam Format: | Multiple choice, Scenario-based questions |
| Certificate Validity Period: | 3 years (renewal required under PeopleCert certification scheme) |
| Real Exam Qty: | 40 multiple choice questions |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Price: | Varies (~USD 200–300 depending on region and provider) |
| Recommended Training: | Official ITIL Training Providers (PeopleCert Accredited Training Organizations) |
| Exam Registration: | AXELOS ITIL Guidance PeopleCert ITIL Certification Portal |
| Sample Questions: | ITIL ITIL-Practitioner日本語 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center delivery via PeopleCert/AXELOS accredited providers |
| Pre Condition: | ITIL Foundation (v3 or ITIL 4 Foundation recommended as prerequisite knowledge; historically ITIL v3 Foundation was expected) |
| Official Syllabus URL: | https://www.peoplecert.org |
The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:
- Implementing change management for the organization in supporting CSI (questions 35-40).
- Using metrics as well as measurements in enabling CSI (questions 13-20);
- Applying the change management of an organization in supporting CSI (questions 7-12);
- Ability in communicating effectively for the enablement of CSI (questions 21-28);
- Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
- Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);
In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.
How to book the ITIL Practitioner Exam
These are following steps for registering the ITIL Practitioner exam. Step 1: Visit PeopleCert Exam Registration Step 2: Signup/Login to Webassessor Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method
ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Communication and stakeholder management | - Effective communication planning
|
| Topic 2: Practical ITIL application | - Applying ITIL guidance in real scenarios
|
| Topic 3: Organizational Change Management | - Driving adoption of ITIL practices
|
| Topic 4: Continual Service Improvement (CSI) | - CSI approach and lifecycle integration
|
By Martin
