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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITIL-F / EX0-105 |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, German, French, Spanish, Portuguese, Dutch, Japanese, Chinese, Arabic |
| Exam Duration: | 60 (75 for non-native language) |
| Real Exam Qty: | 40 |
| Exam Price: | ~$250–$383 USD (varies by region) |
| Certificate Validity Period: | Lifetime |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL Expert |
| Exam Format: | Multiple choice, Closed book |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; accredited training recommended but not required |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
| Topic 2: Four Dimensions of Service Management | 15% | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
| Topic 3: Service Value Chain | 15% | - Deliver and support - Design and transition - Obtain/build - Plan - Improve - Engage |
| Topic 4: ITIL Guiding Principles | 15% | - Think and work holistically - Start where you are - Progress iteratively with feedback - Optimize and automate - Focus on value - Collaborate and promote visibility - Keep it simple and practical |
| Topic 5: General Management Practices | 15% | - Service level management - Relationship management - Information security management - Supplier management - Continual improvement |
| Topic 6: Key Concepts of Service Management | 10% | - Value, services, utility, warranty, outcomes, costs, risks - Service relationships: provider, consumer, sponsor, user |
| Topic 7: Service Management Practices | 15% | - Incident management - Service request management - Change enablement - Service desk - Problem management |
EXIN ITIL Foundation Sample Questions:
1. What is defined as "any change of state that has significance for the management of an IT service"?
A) An incident
B) An event
C) A request for change
D) A problem
2. Which one of the following activities does application management perform?
A) Ensuring that the required functionality is available to achieve the required business outcome
B) Defining where the vendor of an application should be located
C) Deciding who the vendor of storage devices will be
D) Agreeing the service levels for the service supported by the application
3. What is the BEST description of the CSI register?
A) It is a record of proposed improvement opportunities and the benefits that will be achieved
B) It is a record of new services to be approved by a customer, including proposed implementation dates
C) It is a record of completed improvements and the relevant customer satisfaction metric
D) It is a record of all authorised changes and their planned implementation dates
4. What is the PRIMARY process for strategic communication with the service provider's customers?
A) Business relationship management
B) Service portfolio management
C) Service catalogue management
D) Service desk
5. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
A) IT service continuity management
B) Change management
C) Financial management for IT services
D) Service catalogue management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
By Enid
