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EXIN ITIL Foundation Sample Questions:
1. What is defined as "any change of state that has significance for the management of an IT service"?
A) An incident
B) An event
C) A request for change
D) A problem
2. Which one of the following activities does application management perform?
A) Ensuring that the required functionality is available to achieve the required business outcome
B) Defining where the vendor of an application should be located
C) Deciding who the vendor of storage devices will be
D) Agreeing the service levels for the service supported by the application
3. What is the BEST description of the CSI register?
A) It is a record of proposed improvement opportunities and the benefits that will be achieved
B) It is a record of new services to be approved by a customer, including proposed implementation dates
C) It is a record of completed improvements and the relevant customer satisfaction metric
D) It is a record of all authorised changes and their planned implementation dates
4. What is the PRIMARY process for strategic communication with the service provider's customers?
A) Business relationship management
B) Service portfolio management
C) Service catalogue management
D) Service desk
5. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
A) IT service continuity management
B) Change management
C) Financial management for IT services
D) Service catalogue management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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