We're so confident of our products that we provide no hassle product exchange.
ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, Other languages may be available depending on test provider |
| Exam Format: | Multiple choice, Closed book, One correct answer per question |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Related Certifications: | ITIL Practitioner ITIL Managing Professional ITIL Strategic Leader ITIL 4 Foundation |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert Training Courses ITIL Official Training (Axelos / PeopleCert Accredited) |
| Exam Registration: | BCS Certification Portal PeopleCert ITIL Exams |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Operation - Continual Service Improvement (CSI) - Service Transition - Service Design - Service Strategy |
| Key ITIL Processes and Functions | - Change Management - Service Desk function - Configuration Management (CMDB concepts) - Incident and Problem Management |
| Service Management Concepts | - Stakeholders and service relationships - Definition of service and value creation |
| Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A) Incident management, service desk, request fulfilment, access management, and event management
B) Incident management, problem management, service desk, request fulfilment, and event management
C) Event management, incident management, problem management, request fulfilment, and access management
D) Event management, incident management, change management, and access management
2. What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
A) Business services
B) Customer services
C) Component services
D) Supporting services
3. Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
A) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B) Proprietary knowledge has been tested in a wide range of environments
C) Public frameworks are prescriptive and tell you exactly what to do
D) Public frameworks are always cheaper to adopt
4. What is the BEST description of an operational level agreement (OLA)?
A) An agreement between the service provider and another part of the same organization
B) A document that describes business services to operational staff
C) A document that describes to a customer how services will be operated on a day-to-day basis
D) An agreement between the service provider and an external organization
5. Which statement BEST represents the guidance on incident logging?
A) Incidents must only be logged if a resolution is not immediately available
B) Only incidents reported to the service desk can be logged
C) All incidents must be fully logged
D) The service desk decide which incidents to log
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
By Phil
