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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
|---|---|
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, Other languages may be available depending on test provider |
| Exam Format: | Multiple choice, One correct answer per question, Closed book |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Related Certifications: | ITIL 4 Foundation ITIL Strategic Leader ITIL Managing Professional ITIL Practitioner |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert Training Courses ITIL Official Training (Axelos / PeopleCert Accredited) |
| Exam Registration: | BCS Certification Portal PeopleCert ITIL Exams |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Operation - Continual Service Improvement (CSI) - Service Transition - Service Design - Service Strategy |
| Key ITIL Processes and Functions | - Change Management - Service Desk function - Configuration Management (CMDB concepts) - Incident and Problem Management |
| Service Management Concepts | - Stakeholders and service relationships - Definition of service and value creation |
| Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
ISEB The Foundation Examination - ITIL® Sample Questions:
Question #1
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
- A. Incident management, service desk, request fulfilment, access management, and event management
- B. Incident management, problem management, service desk, request fulfilment, and event management
- C. Event management, incident management, problem management, request fulfilment, and access management
- D. Event management, incident management, change management, and access management
Correct Answer: C 🗳️
Question #2
What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
- A. Business services
- B. Customer services
- C. Component services
- D. Supporting services
Correct Answer: D 🗳️
Question #3
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
- A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
- B. Proprietary knowledge has been tested in a wide range of environments
- C. Public frameworks are prescriptive and tell you exactly what to do
- D. Public frameworks are always cheaper to adopt
Correct Answer: A 🗳️
Question #4
What is the BEST description of an operational level agreement (OLA)?
- A. An agreement between the service provider and another part of the same organization
- B. A document that describes business services to operational staff
- C. A document that describes to a customer how services will be operated on a day-to-day basis
- D. An agreement between the service provider and an external organization
Correct Answer: A 🗳️
Question #5
Which statement BEST represents the guidance on incident logging?
- A. Incidents must only be logged if a resolution is not immediately available
- B. Only incidents reported to the service desk can be logged
- C. All incidents must be fully logged
- D. The service desk decide which incidents to log
Correct Answer: C 🗳️
By Scott
