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HP HP2-H65 Exam Overview:
| Certification Vendor: | Hewlett Packard Enterprise (HP / HPE) |
|---|---|
| Exam Name: | Selling HP Personal Systems Services 2018 |
| Exam Number: | HP2-H65 |
| Related Certifications: | HP2-I14 Selling HP Supplies 2020 HP2-I47 Selling HP PS Lifecycle Services 2023 HP2-H91 Selling HP Workstations 2019 HP2-I17 Selling HP Printing Hardware 2020 |
| Certificate Validity Period: | Per HP Sales Certification policies |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60–90 |
| Available Languages: | English |
| Exam Price: | Varies by region (approx USD 100–150) |
| Real Exam Qty: | 35–36 |
| Passing Score: | 70% (approximate, vendor typical) |
| Sample Questions: | HP HP2-H65 Sample Questions |
| Exam Way: | Delivered as a vendor-proctored or authorized online exam through HP/HPE testing channels. |
| Pre Condition: | No formal prerequisite; recommended experience in HP sales environment and familiarity with HP Personal Systems Services. |
| Official Syllabus URL: | https://certification-learning.hpe.com/tr/certifications |
HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
| Topic 2: Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Topic 3: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 4: Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Topic 5: Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question #1
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
- A. Next Business Day onsite + Labeling and Tagging
- B. Installation services + Labeling and Tagging + Data and Device Security
- C. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
- D. Deinstallation + Image load + Installation services
Answer: C
Question #2
What does the HP Partner First Portal allow partners to do? (Select two.)
- A. create a quote
- B. check warranty coverage
- C. register and track services
- D. access information about HP hardware & services
- E. access business selling tools, training, and other resources such as HP Sales Central
Answer: C,E
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
Question #3
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. offer installment payment terms based on customer requirements
- B. place an order to purchase an existing quote
- C. receive notifications of your customer's service renewal
- D. track registered services
- E. register services
Answer: C,D,E
Question #4
Which portal is the global gateway for the tools and resources you need to do business with HP?
- A. HP Partner First Portal
- B. HP Sales Central
- C. HP Cross Sell Solution
- D. HP Market Pro
Answer: A
By Patricia
