Exam Code: HP0-671
Exam Name: Intermediate Customer Service Skills Level 2
Certification Provider: HP
Corresponding Certification: HP Certification II

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Name: HP HP0-671 Exam
Brand: HP
SKU: HP0-671
Price: 888.00 USD
Availability: InStock
Rating: 4.6 (882 reviews)

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Updated: Jul 30, 2026

No. of Questions: 100 Questions & Answers with Testing Engine

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HP0-671 Online Engine

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HP0-671 Self Test Engine

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HP HP0-671 Exam Overview:

Certification Vendor:	HP
Exam Name:	Intermediate Customer Service Skills Level 2
Exam Number:	HP0-671
Exam Price:	Retired / Not Available
Available Languages:	English
Certificate Validity Period:	2 years
Exam Duration:	90 minutes
Real Exam Qty:	60-100
Related Certifications:	HP Customer Service Certification Track
Passing Score:	70%
Exam Format:	Multiple Choice
Exam Way:	Proctored online or at authorized test centers
Pre Condition:	HP0-670 (Customer Service Skills Level 1) or equivalent experience
Official Syllabus URL:	Retired - No Longer Available

HP HP0-671 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Relationship Management	25%	- Understanding customer expectations and needs - Handling difficult and irate customers - Building trust and long-term loyalty
Advanced Communication Techniques	25%	- Professional telephone and written communication - De-escalation and conflict resolution - Active listening and questioning strategies
Problem Solving & Service Processes	25%	- Structured troubleshooting methodology - Following service level agreements (SLAs) - Escalation procedures and documentation
Product & Service Knowledge	25%	- Identifying upgrade and support options - HP product support policies and warranties - Using internal knowledge bases and tools

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Once download and installed on your PC, you can practice HP0-671 test questions, review your questions & answers using two different options' practice exam' and 'virtual exam'.
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Practice Exam - review exam questions one by one, see correct answers.

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What's the applicable operating system of the HP0-671 test engine?

Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

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