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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Available Languages: | English |
| Exam Format: | Multiple response, Multiple choice |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
| AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question 1
In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)
A. 1200 Erlangs
B. 20 Erlangs
C. 10 Erlangs
D. 5 Erlangs
Question 2
In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to- speech (TTS) conversion played in the IVR.
A. True
B. False
Question 3
When implementing AICC for a government agency with requirements for data sovereignty, which aspect of the solution design is non-negotiable?
A. All customer data and call recordings must reside on servers located within the country's borders.
B. The brand of the physical servers used.
C. The use of only open-source software components.
D. All agents must be located in the same city.
Question 4
What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?
A. The inability of most web browsers to support screen sharing.
B. The additional bandwidth and processing power required to capture and transmit the screen content.
C. The security risk of exposing sensitive information on the agent's screen.
D. The integration with the CRM system.
Question 5
What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?
A. It makes the IVR prompts sound clearer.
B. It simplifies integration with third-party systems and enables the creation of custom applications.
C. It eliminates the need for a SIP trunk.
D. It reduces the cost of hardware.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
By Marlon
