Exam Code: GCX-GCD
Exam Name: Genesys Cloud CX: Developer Certification
Certification Provider: Genesys
Corresponding Certification: Genesys Cloud CX

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Name: Genesys GCX-GCD Exam
Brand: Genesys
SKU: GCX-GCD
Price: 69.00 USD
Availability: InStock
Rating: 4.8 (936 reviews)

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Updated: Jul 29, 2026

No. of Questions: 78 Questions & Answers with Testing Engine

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Genesys GCX-GCD Exam Overview:

Certification Vendor:	Genesys
Exam Name:	Genesys Cloud CX: Developer Certification
Exam Number:	GCX-GCD
Exam Price:	$500 USD
Related Certifications:	Genesys Cloud CX Professional Certification
Passing Score:	65%
Exam Format:	Multiple Choice
Available Languages:	English
Exam Duration:	120 minutes
Real Exam Qty:	55
Sample Questions:	Genesys GCX-GCD Sample Questions
Exam Way:	Online proctored exam
Pre Condition:	No formal prerequisite required. Developer experience with APIs, integrations, and Genesys Cloud CX platform is recommended.
Official Syllabus URL:	https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification

Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 2	Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 3	Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 4	Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 5	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 6	Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 7	Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification

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