Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional

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Name: Genesys GCP-GC-ADM Exam
Brand: Genesys
SKU: GCP-GC-ADM
Price: 69.00 USD
Availability: InStock
Rating: 4.8 (860 reviews)

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Updated: Aug 08, 2026

No. of Questions: 62 Questions & Answers with Testing Engine

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What is the Exam Cost of Genesys GCP GC ADM Exam

GCP Certification Exam Cost is $249 (USD) which can be done via e-mail. The exam cost is applicable only once. There will be no need to re-applying or re-attempting the exam for any other reason.

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Genesys GCP-GC-ADM Exam Overview:

Certification Vendor:	Genesys
Exam Name:	Genesys Cloud Certified Professional - Contact Center Administration
Exam Number:	GCP-GC-ADM
Exam Format:	Multiple-choice, Multiple-answer, Scenario-based
Exam Price:	249-250 USD
Available Languages:	English, Japanese
Passing Score:	65%-70%
Related Certifications:	GCP-GC-IMP GCP-GC-REP
Exam Duration:	90-120
Real Exam Qty:	45-60
Certificate Validity Period:	2 years
Recommended Training:	Genesys Cloud Contact Center Administration Course
Exam Registration:	Genesys Beyond Certification Portal Pearson VUE Registration
Sample Questions:	Genesys GCP-GC-ADM Sample Questions
Exam Way:	Online proctored or at authorized Pearson VUE test centers
Pre Condition:	No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience
Official Syllabus URL:	https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

Genesys GCP-GC-ADM Exam Syllabus Topics:

Topic	Details
Topic 1	List the main Dynamic Views and describe their use Genesys Cloud Data Actions Integration
Topic 2	Configure ACD Skills and Language Skills List the main types of reports and describe their use
Topic 3	Configure and test an Outbound Power Dialing campaign List the features of Genesys Cloud Contact Center
Topic 4	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate
Topic 5	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 6	Quality Evaluator and Quality Administrator dashboards Evaluation and routing combination
Topic 7	Configure and run an Interaction Details report Describe how to create and edit System and User Prompts
Topic 8	Describe the Outbound Dialing modes Scripting in a Genesys Cloud contact center
Topic 9	Workforce Management in a Genesys Cloud contact center Activate and deactivate agents on queues

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

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