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The Beryl Institute CPXP Exam Overview:
| Certification Vendor: | The Beryl Institute |
|---|---|
| Exam Name: | Certified Patient Experience Professional (CPXP) Exam |
| Exam Number: | CPXP |
| Exam Price: | $475 |
| Certificate Validity Period: | 3 years |
| Exam Format: | 135 scored + 15 unscored pretest items, Multiple-choice questions |
| Real Exam Qty: | 150 |
| Available Languages: | English |
| Passing Score: | 500 out of 800 |
| Exam Duration: | 180 minutes |
| Recommended Training: | CPXP Preparation Course CPXP Handbook |
| Exam Registration: | Official Registration |
| Sample Questions: | The Beryl Institute CPXP Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Minimum 3 years of professional experience in patient experience-related role; or 30 Patient Experience Continuing Education credits if less experience |
| Official Syllabus URL: | https://theberylinstitute.org/cpxp-exam-overview/ |
The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organizational Culture and Leadership | 26% | - Leading experience strategy and vision - Aligning governance and resources - Building supportive culture and capability - Advancing the profession and practice |
| Partnership and Advocacy | 29% | - Advocating for patient rights and values - Engaging patient and family voices - Promoting person-centered care principles - Building partnerships with stakeholders |
| Measurement and Analysis | 23% | - Designing and implementing experience measurement - Reporting findings and driving improvement - Analyzing and interpreting results - Collecting and validating feedback data |
| Design and Innovation | 22% | - Integrating experience into design - Co-designing solutions with patients and families - Evaluating impact of changes - Innovating processes and services |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Question 1
Which is the BEST example of an employee engagement strategy?
A. Demonstrating appreciation for individual staff contributions
B. Discussing complaint and grievance data during staff meetings
C. Sharing patient letters in an organizational newsletter
D. Reviewing employee satisfaction data with individual units/departments
Question 2
Which nonverbal cue demonstrates empathy while performing service recovery?
A. Acknowledging the concern
B. Remaining in a standing position
C. Writing notes for reference
D. Maintaining eye contact
Question 3
Which data visualization illustrates the impact of process change to staff related to patient experience improvement efforts?
A. Run charts
B. Pie charts
C. Bar graphs
D. Box and whisker diagrams
Question 4
During times of change, leaders need to effectively engage across what three levels of communication in order to maintain and heighten employee support?
A. Providers, nurses, and allied health staff
B. Leaders, managers, and front line
C. Aspirational, factual, and inspirational
D. Employee relations, strategic planning, and project management
Question 5
Which leadership action MOST supports a sustainable culture of patient experience improvement?
A. Reviewing patient experience scores privately at the executive level only
B. Delegating all patient experience work solely to the patient relations department
C. Setting clear expectations, conducting regular leadership rounding, and acting on feedback with visible accountability
D. Waiting to address recurring concerns during the annual strategic planning cycle only
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |
By Joseph
