We're so confident of our products that we provide no hassle product exchange.
SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Passing Score: | 63% |
| Available Languages: | English |
| Exam Price: | $549 USD |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Retired, no longer active; standard SAP associate validity 2 years when active |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Recommended Training: | SAP Official Learning Journey SAP Service Cloud Implementation Training |
| Exam Registration: | SAP Training Shop Pearson VUE |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Service Cloud / Cloud for Customer; practical project experience recommended; no mandatory prerequisite exams |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Registered Products | <8% | - Use in service tickets |
| Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Service Request Management | 12%-16% | - Create and process service tickets - Escalation and routing rules - Service level agreements (SLA) |
| Installed Base | <8% | - Use in service tickets |
| Warranty Management | <8% | - Warranty determination and processing |
| Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
A) Warranty ID
B) Serial ID
C) Reference date
D) Customer
2. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.
A) Service requests
B) Opportunities
C) Recent orders
D) Social media profiles
E) Currency conversion rates
3. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
A) Service order
B) Good issue
C) Purchase order
D) Billing request
E) Internal order
4. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.
A) Transfer status
B) Credit Limit
C) Condition types
D) External ID
5. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?
A) In Fine-Tuning under the Business Configuration work center
B) In Service and Social General Settings under the Administrator work center
C) In General Settings under the Administrator work center
D) In integration under the Business Configuration work center
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C,D,E | Question # 3 Answer: B,C,D | Question # 4 Answer: A,C | Question # 5 Answer: A |
By Myron
