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SAP C-C4C12-1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C_C4C12_1811 |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Exam Price: | USD $200–$500 (varies by region and subscription type) |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | Typically 2 years |
| Exam Format: | Multiple-choice, Scenario-based, Single/multiple response |
| Passing Score: | 61% |
| Recommended Training: | C4C10 – SAP Cloud for Customer Implementation SAP Learning Hub – C4C / Sales Cloud Curriculum |
| Exam Registration: | SAP Certification Hub (CER006) SAP Training & Certification Shop |
| Sample Questions: | SAP C-C4C12-1811 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub; Onsite at authorized Pearson VUE / SAP training centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud / Cloud for Customer and hands-on experience recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c12_1811-sap-certified-application-associate-sap-sales-cloud-1811 |
SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Sales methodology configuration - Lead qualification and conversion |
| Topic 2: Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Topic 3: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 4: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 5: User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Topic 6: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 7: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 8: Integration | 8%–12% | - Web services and APIs - Middleware and communication arrangements - Integration with SAP ERP / CRM |
| Topic 9: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Topic 10: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 11: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 12: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 13: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Topic 14: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 15: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. You can upload a cloud data source both manually and using web services. Determine whether this statement is true or false.
A) True
B) False
2. You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
A) Influencer map
B) Buying center
C) Sales team
D) Parties involved
3. What type of confirmation is received for an availability check when you use the Quotation Request External Pricing option from SAP Hybris Cloud for Customer?
A) Non-binding Confirmation
B) Binding Confirmation
C) Semi-binding Confirmation
D) Future Confirmation
4. Sales Plans are maintained in MS Excel. Determine whether this statement is true or false.
A) True
B) False
5. For which of the following systems does SAP Hybris Cloud for Customer provide standard integration content for regulated products?
A) SAP Hybris Marketing
B) SAP Hybris Commerce
C) SAP ERP
D) SAP CRM
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
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