Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A) Non-Qualifying Points
B) Qualifying Points
C) Non-Qualifying and Qualifying Points
D) Tier Qualifying Points

2. A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?

A) A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process
B) A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process
C) A flow to perform both tier-upgrade rule and tier-upgrade orchestration process
D) A data-processing-engine (DPE) to identify the qualified members

3. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
B) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
C) In the Partner Account record, 'Enable Customer User" on the Contact associated
D) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
E) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

4. Which set of features should a Consultant check before setting up expanded partner management?

A) Advanced license, Partner Ledgers, Partner Transactions, Billing Type
B) Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
C) Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
D) Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies

5. A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A) Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
B) Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
C) Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
D) Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date

Solutions: