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Updated: Sep 01, 2026

No. of Questions: 199 Questions & Answers with Testing Engine

Download Limit: Unlimited

Choosing Purchase: "Online Test Engine"
Price: $69.00 

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Salesforce ADX261 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Administer and Maintain Service Cloud
Exam Number:ADX261
Exam Duration:105 minutes
Exam Format:Multiple-choice, Multiple-select
Exam Price:USD 200
Passing Score:65%
Related Certifications:Salesforce Certified Service Cloud Consultant
Salesforce Certified Administrator
Available Languages:English, Japanese
Real Exam Qty:60-65
Certificate Validity Period:2 years
Recommended Training:Prepare for Your Service Cloud Administrator Credential
Administer and Maintain Service Cloud (ADX261) Course
Exam Registration:Salesforce Certification Registration
Sample Questions:Salesforce ADX261 Sample Questions
Exam Way:Online proctored or onsite at authorized testing centers
Pre Condition:Recommended: Salesforce Certified Administrator; hands-on experience with Service Cloud
Official Syllabus URL:https://trailhead.salesforce.com/credentials/adx261

Salesforce ADX261 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Cloud Solution Design: It delves into assessing customer requirements to determine limitations, and design trade-offs for the service agent experience and interaction channels. The topic also discusses data security and compliance requirements.
Topic 2
  • Implementation Strategies: This topic deals with participating in a successful consulting engagement, recommending suitable deployment and training strategies, and explaining considerations and implications for data migration, data governance, data quality, and large data volumes.
Topic 3
  • Case Management: Discussion of different capabilities of Service Cloud automation. Explaining how to configure service entitlements, milestones, assets, business hours, and service-level agreements in Service Cloud. It also explains case deflection strategies and case management solution from creation to closure.
Topic 4
  • Integrations: Explains use cases and considerations for core Service Cloud integrations.
Topic 5
  • Intake and Interaction Channels: It discusses recommending the suitable approach to intake channels and their design. The topic also discusses the use cases and functionality for proposed interaction channels. Lastly, it delves into design considerations and best practices.
Topic 6
  • Contact Center Analytics: The topic discusses develop reports and dashboards in Salesforce.
Topic 7
  • Knowledge Management: It explains Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices as well as determining how to configure Knowledge.

Reference: https://trailhead.salesforce.com/en/academy/classes/adx261-administer-and-maintain-service-cloud

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Frequently Asked Questions

What kinds of study material TopExamCollection provides?

Test Engine: ADX261 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.

How long can I get the ADX261 products after purchase?

You will receive an email attached with the ADX261 study material within 5-10 minutes, and then you can instantly download it for study. If you do not get the study material after purchase, please contact us with email immediately.

How does your Testing Engine works?

Once download and installed on your PC, you can practice ADX261 test questions, review your questions & answers using two different options' practice exam' and 'virtual exam'.
Virtual Exam - test yourself with exam questions with a time limit.
Practice Exam - review exam questions one by one, see correct answers.

Can I get the updated ADX261 study material and how to get?

Yes, you will enjoy one year free update after purchase. If there is any update, our system will automatically send the updated study material to your payment email.

What's the applicable operating system of the ADX261 test engine?

Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

How often do you release your ADX261 products updates?

All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.

Do you have money back policy? How can I get refund if fail?

Yes. We have the money back guarantee in case of failure by our products. The process of money back is very simple: you just need to show us your failure score report within 60 days from the date of purchase of the exam. We will then verify the authenticity of documents submitted and arrange the refund after receiving the email and confirmation process. The money will be back to your payment account within 7 days.

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We offer some discounts to our customers. There is no limit to some special discount. You can check regularly of our site to get the coupons.

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