Exam Code: 920-316
Exam Name: SCCS/Express/TAPI/Web Client/Agent
Certification Provider: Nortel
Corresponding Certification: NCSS

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Name: Nortel 920-316 Exam
Brand: Nortel
SKU: 920-316
Price: 59.00 USD
Availability: InStock
Rating: 4.8 (796 reviews)

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Updated: Aug 02, 2026

No. of Questions: 69 Questions & Answers with Testing Engine

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Nortel 920-316 Exam Overview:

Certification Vendor:	Nortel
Exam Name:	SCCS/Express/TAPI/Web Client/Agent
Exam Number:	920-316
Passing Score:	Approx 70-75%
Exam Duration:	90 minutes
Related Certifications:	Nortel Certified Support Specialist (NCSS) Nortel Certified Design Specialist (NNCDS)
Exam Format:	Multiple Choice
Exam Price:	Retired, original ~$125-$150 USD
Available Languages:	English
Real Exam Qty:	68-77
Certificate Validity Period:	2 years
Recommended Training:	Nortel Official Training Materials
Exam Registration:	Prometric
Sample Questions:	Nortel 920-316 Sample Questions
Exam Way:	Proctored via Prometric (retired)
Pre Condition:	None required; basic knowledge of Nortel Contact Center recommended
Official Syllabus URL:	Retired, no active official URL

Nortel 920-316 Exam Syllabus Topics:

Section	Weight	Objectives
TAPI Integration & Configuration	25%	- Third-party application integration - TAPI service provider setup - TAPI standards and interface
Maintenance, Troubleshooting & Administration	20%	- Upgrades and backups - System monitoring and logs - Common issues and resolution
Web Client & Agent Interface	30%	- User authentication and permissions - Agent desktop functionality - Web Client installation and configuration - Call handling and features
SCCS Fundamentals & Architecture	25%	- System components and architecture - Deployment models - SCCS Express overview

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