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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Passing Score: | 70% |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 60-68 |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - Health checks and routine operations - Backup and restore procedures - Omnichannel DataStore management |
| Topic 2: Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
| Topic 3: Avaya Oceana Solution Overview | 20% | - Interoperability with Avaya Aura - System interfaces and workflows - Architecture and core components |
| Topic 4: Channel and Workspace Troubleshooting | 25% | - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels |
| Topic 5: Troubleshooting Avaya Oceana Core | 30% | - Breeze, ACM, AAEP and licensing issues - Monitor Portal and diagnostics - Log analysis and tracing tools |
Avaya Oceana® Solution Support Sample Questions:
Question 1
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
A. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
B. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
C. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
D. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
Question 2
To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)
A. CS TOOL
B. SERVICE MAP
C. Web Browser
D. POSTMAN
Question 3
Which statement about Avaya Oceana CSC and ACS integration is true?
A. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B. CSC communicates with Communication Manager through the DLG Interface in the AES.
C. CSC uses AES to control and monitor Session Manager voice calls and resources.
D. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
Question 4
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?
A. WorkRequestID=CustomerID=UClD=ContactID
B. WorkReque$tID=ContextStoreID and ContactlD=UClD
C. WorkRequestID=RouteRequestID=ContactID
D. WorkRequestID=ContextStoreID-UCID=ContactID
Question 5
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A. Avaya Oceana Workspaces relies on CM for authentication and authorization.
B. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
C. Avaya Oceana Workspaces does not require UAC authorization while logging in.
D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B |
By Anastasia
