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Training Course Recommended for Cisco 500-440 Exam
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
Cisco 500-440 Exam Certification Details:
| Exam Price | $300 USD |
| Exam Code | 500-440 UCCED |
| Exam Registration | PEARSON VUE |
| Number of Questions | 65-75 |
| Sample Questions | Cisco 500-440 Sample Questions |
| Duration | 75 minutes |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
Cisco 500-440 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Designing Cisco Unified Contact Center Enterprise |
| Exam Number: | 500-440 |
| Exam Format: | Drag and drop, Multiple choice, Scenario-based |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 65–75 |
| Related Certifications: | Cisco Unified Contact Center Enterprise Specialist Other Cisco Contact Center Enterprise exams (e.g., 500-442, 500-444, 500-445) |
| Sample Questions: | Cisco 500-440 Sample Questions |
| Exam Way: | Onsite/Online proctored |
| Official Syllabus URL: | https://learningcontent.cisco.com/documents/exam-topics/500-440-ucced.pdf |
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sizing Process for Contact Center Resources and CCE Components | 13% | - Factors for sizing Unified CCE components and bandwidth - Sizing considerations for SIP proxy methods - Sizing inputs (agent talk time, queue time, wrap-up time) - Packaged CCE capacity considerations - Erlang calculations in sizing |
| Topic 2: Network Design Considerations for Cisco Unified CCE | 19% | - Quality of service usage within CCE - Factors impacting Cisco Unified Intelligence Center bandwidth usage - Network requirements for Unified ICM visible/private connections - Test Other Side method in Unified ICM - Network requirements for Clustering over the WAN (CoW) - High-availability options of CCE components - Failure scenarios with geographically separated deployments - Basic deployment models (single-site, multisite centralized, multisite distributed) - Cisco Finesse failover scenarios |
| Topic 3: Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Whisper Announcement functionality and call flow - Cisco Finesse workflow - Impact of re-qualify call node in Cisco Unified ICM script - Post Call Survey functionality and call flow - Call type usage within Cisco Unified ICM - Design for administrative workstations in geographically separated data centers - Cisco Finesse features and third-party gadgets - Courtesy Call back functionality and call flow - Cisco Unified Border Element and SIP proxy functionality - Agent target rules and impact on CCE solution |
| Topic 4: Features and Functionality of the Cisco Unified CCE Solution | 23% | - Security methods and impact on capacity - Role of Cisco Unified Intelligent Contact Management (Unified ICM) - Role of Cisco Unified Communications Manager - Role of congestion control - Cisco Outbound Option - Precision routing methods - High priority traffic in Cisco Unified ICM - Role of CTI in Cisco Unified CCE - Role of Cisco Unified Customer Voice Portal (CVP) - Role of voice gateways and SIP proxy - Cisco Unified Mobile Agent role |
| Topic 5: Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - Impact of multiline automatic call distributor in CCE - CUCM originated calls to CVP - Maintaining end-to-end reporting for transferred calls - CUCM redundancy options for centralized deployment - CUCM options for transfer calls involving SIP trunks - CUCM requirements for Unified Mobile Agent - Cluster over the WAN considerations for CUCM |
| Topic 6: Virtualization Environment for Contact Center Resources and CCE Components | 11% | - Cisco Unified Computing System B-Series interconnect and uplink - VMware supported features - Design considerations for upstream IP switches - Design considerations for Cisco Unified CCE on UCS C-Series - NIC configuration considerations in virtualization |
By Everley
