Exam Code: 33160X
Exam Name: Avaya Workforce Engagement Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS

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Name: Avaya 33160X Exam
Brand: Avaya
SKU: 33160X
Price: 69.00 USD
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Updated: Aug 11, 2026

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Avaya 33160X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Workforce Engagement Support Certified Exam
Exam Number:	33160X
Exam Format:	Multiple Choice Questions
Passing Score:	67%
Real Exam Qty:	60-65
Certificate Validity Period:	2 years
Exam Duration:	90 minutes
Related Certifications:	ACSS - Avaya Workforce Engagement
Available Languages:	English
Exam Price:	USD 125
Sample Questions:	Avaya 33160X Sample Questions
Exam Way:	Computer-based exam delivered through authorized testing platforms and approved testing centers.
Pre Condition:	Recommended experience with Avaya Workforce Engagement solutions, system administration, deployment, maintenance, and troubleshooting in enterprise environments.
Official Syllabus URL:	https://www.avaya-learning.com/

Avaya 33160X Exam Syllabus Topics:

Section	Objectives
Topic 1: Maintenance and Support	- Support Operations 1. Operational Best Practices 2. System Documentation 3. Support Escalation Procedures 4. Incident Resolution - System Maintenance 1. Software Updates 2. Patch Management 3. Database Maintenance 4. Backup and Restore
Topic 2: System Architecture and Installation	- Installation Procedures 1. Service Validation 2. Database Configuration 3. Initial System Setup 4. Server Installation - Platform Requirements 1. Security Requirements 2. Hardware Specifications 3. Software Prerequisites 4. Network Requirements
Topic 3: Workforce Engagement Solution Overview	- Solution Components 1. Core Features and Capabilities 2. Licensing Overview 3. Workforce Engagement Architecture 4. Deployment Models
Topic 4: Configuration and Administration	- System Configuration 1. Workflow Configuration 2. Recording Policies 3. User Management 4. Role-Based Access Control - Integration Management 1. Contact Center Integration 2. Data Synchronization 3. PBX Integration 4. Third-Party Application Integration
Topic 5: Monitoring and Troubleshooting	- Troubleshooting 1. Service Recovery Procedures 2. Diagnostic Tools 3. Log Analysis 4. Issue Identification - System Monitoring 1. Capacity Analysis 2. Event Logging 3. Performance Monitoring 4. Alert Management

Avaya Workforce Engagement Support Certified Sample Questions:

1. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

A) The user log
B) The installer log
C) The Audit viewer
D) The alarm status

2. Which three statements about the Server Readiness Validator tool are true? (Choose three)

A) It validates operating system setting
B) It can run under the local systems account
C) It creates a report to show any trouble spots
D) It validates partition sizes
E) It validates CA server security certificates

3. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) The Framework components can be installed in a workgroup environment.
B) The Framework components can be installed using a Management Service Account (MSA).
C) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
D) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
E) Date center servers can be split in multi-domain forests.

4. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) End-user guides
B) Product document guides
C) Implementation guides.
D) Deployment reference guides.

5. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A) It removes all the data associated with a recording file when necessary.
B) It is used to define and configure disk partitions used for storing.
C) It monitors the call buffer to ensure that there is enough free space to.
D) It deletes the oldest recordings from the drive to make free space for the new recordings

Solutions:

Question # 1
Answer: C

Question # 2
Answer: A,C,D

Question # 3
Answer: B,C,D

Question # 4
Answer: C

Question # 5
Answer: A,D

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