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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) – SME Communications Avaya IP Office Platform Certifications |
| Available Languages: | English |
| Real Exam Qty: | 65–103 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly disclosed by Avaya |
| Recommended Training: | Avaya IP Office Implementation and Maintenance Training Avaya ACSS SME Communications Official Course |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics - Security and Access Management |
| Topic 2: SME Communications Solution Architecture | 25% | - Avaya Aura SME Solution Components - Network and System Requirements - Avaya IP Office Platform Overview |
| Topic 3: Installation and Configuration | 25% | - System Configuration and Licensing - IP Office Server and Software Installation - User, Extension and Trunk Setup |
| Topic 4: Applications and Features | 20% | - Voice Mail and Messaging - Mobility and Collaboration Tools - Contact Center Basic Features |
| Topic 5: Troubleshooting | 15% | - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis - Application and Service Recovery |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
A) User System Monitor to shutdown the card before removing the SD card.
B) Dial the shutdown short code to shutdown the card before removing the SD card.
C) Just pull out the card; special shutdown is not required.
D) Use the System Status Application to shutdown the card before removing the SD card.
E) Use the Manager application to shutdown the card before removing the SD card.
2. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)
A) Add names to the system directory.
B) Users need to record their names.
C) Configure Dial By Name action off Auto Attendant.
D) Embedded Voicemail code is set.
E) Updated prompts are needed on the flash card.
3. Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?
A) VTS
B) UMS
C) IMS
D) TTS
4. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
A) time server
B) get time
C) time
D) net time
5. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?
A) NCID3033211234
B) Ns3033211234
C) NCLI3033211234
D) Nss3033211234
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: B,C,E | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
By Frances
