Exam Code: 132-S-712.2
Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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Name: Avaya 132-S-712.2 Exam
Brand: Avaya
SKU: 132-S-712.2
Price: 49.99 USD
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Updated: Jul 29, 2026

No. of Questions: 62 Questions & Answers with Testing Engine

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Avaya 132-S-712.2 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Specialist: Avaya Proactive Contact Solutions Design Elective Exam
Exam Number:	132-S-712.2
Available Languages:	English
Real Exam Qty:	62
Exam Format:	Multiple Choice, Multiple Response
Exam Duration:	90 minutes
Related Certifications:	Avaya Proactive Contact Implementation Avaya Contact Center Design
Passing Score:	70%
Certificate Validity Period:	2 years
Exam Price:	$125 USD
Recommended Training:	Avaya Proactive Contact Design Training
Exam Registration:	Avaya Learning Center Registration
Sample Questions:	Avaya 132-S-712.2 Sample Questions
Exam Way:	Online test via Avaya Learning Center
Pre Condition:	Avaya business partner or associate access recommended; basic knowledge of Avaya contact center solutions
Official Syllabus URL:	https://www.avaya-learning.com/

Avaya 132-S-712.2 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Solution Design & Sizing	25%	- Scalability and future expansion - High availability and redundancy design - Hardware and software sizing guidelines - Capacity planning and call volume modeling
Topic 2: Proactive Contact Architecture & Components	30%	- Server and software components - System overview and functional modules - Network and communication protocols - Database and storage design
Topic 3: Security & Operational Considerations	10%	- Backup, recovery and disaster recovery planning - System security and data protection - Access control and user management
Topic 4: Integration & Interfaces	15%	- Integration with Avaya Aura and contact center platforms - CTI and third-party application interfaces - Data import/export and reporting integration
Topic 5: Dialing Strategy & Campaign Design	20%	- Predictive, progressive, preview dialing modes - Call blending and agent resource utilization - Compliance and regulatory requirements - Campaign configuration and management

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